Three essays on the performance impact of business process outsourcing

Authors
Suresh, Sukruth
ORCID
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Other Contributors
T., Ravichandran
Kuruzovich, Jason N.
Langer, Nishtha
Mithas, Sunil
Issue Date
2017-08
Keywords
Management
Degree
PhD
Terms of Use
This electronic version is a licensed copy owned by Rensselaer Polytechnic Institute, Troy, NY. Copyright of original work retained by author.
Full Citation
Abstract
Extant research (including the first two essays) examines the performance impact of outsourcing from the perspective of discrete client-vendor relationships, the third essay examines the impact that the client firm’s outsourcing portfolio configuration has on its performance. The BPO portfolio is defined along the dimensions of the portfolio size, portfolio diversity and portfolio heterogeneity. While the motives and nature of task outsourced, based on the individual contracts impact the firm performance significantly, firms do engage in a number of outsourcing engagements simultaneously. The synergies and benefits realized across these engagements and the challenges associated with effectively and efficiently coordinating these relationships would amplify or attenuate the effect that BPO has on a firm’s performance. The study finds that (1) the portfolio size, portfolio diversity and portfolio heterogeneity have a curvilinear relationship with the firm performance, and (2) the impact of the portfolio configuration differed across the business strategy that the firms pursued.
Description
August 2017
School of Management
Department
Lally School of Management
Publisher
Rensselaer Polytechnic Institute, Troy, NY
Relationships
Rensselaer Theses and Dissertations Online Collection
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